Cloud PBX & Cloud Phone System Installation and Support

Are you looking to replace your company’s outdated PBX? Lab Managed Services will implement, upgrade and maintain your new cloud based PBX system to ensure you have all the features you need without the overheads.

Security

The inbuilt security has been exclusively developed to protect your PBX system from attacks. 

• Increased secure web server configuration
• Automatic detection & blacklisting of SIP Attack tools
• Global IP Blacklist automatically updated for participating PBXs
• Voice traffic is encrypted via SRTP
• Automatic Fail over for instant backup

Slash Costs

Your ongoing telco cost savings will be reduced significantly and so will the cost of buying, expanding and maintaining your PBX.

• Decrease your Phone Bill by up to 80%
• Use prominent SIP trunks to reduce outbound call charges
• Remote working support with integrated web conferencing
• Eliminate 800 number phone bills with WebRTC integration
• Pricing is inclusive of upgrades and maintenance
• Performance monitoring and maintenance is included

 Apps & Features

You can take your extension wherever you go with apps for Android and iOS, and soft phones for Windows and Mac, WebRTC soft phone and client-less web conferencing you are guaranteed to be kept in the loop. Customers can instantly reach you directly from your website.

User-friendly WebRTC Soft phone

• Multifunctional Web-based soft phone with inclusive UC features
• Make calls straight from the browser or easily control calls on your IP phone or smart phone
• Integrated WebRTC technology resulting in reduced bandwidth usage
• Click to Call Extension for Chrome and Firefox

Next Level Customer Communications

• Allow customers to chat, call or meet with you directly from your website
• Completely free for you and your customers – no additional subscriptions or charges
• Real-time communication from your website integrated with your PBX
• Easy to configure in a few simple steps!

Integrated Video Conferencing

• Unlimited users regardless of edition
• Initiate a conference with one single click
• Dial-in to meetings by phone
• Correlated operability between VoIP and video
• Bandwidth Management and Control
• Remote control assistance for quick & easy troubleshooting – plugin/extension free screensharing
• Pre-upload PowerPoint & PDFs before meetings
• Easy to use polling tool for feedback

Next Generation Call Center features

With the 3CX PRO and Enterprise editions you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with the contact center technology.

• Call Center Reporting – user activity, team queue, SLA and more
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Barge in, listen-in and whisper to agents’ calls
• CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more
• CRM API to develop your own CRM integration
• Live Chat & Talk with your website visitors and offer real-time support